NEW SIZE- We have listened to your feedback, & have made our beanies bigger. Please note, our beanies are designed to be a SNUG FIT, so please be mindful of this before your purchase. They are not a slouch style beanie. We want to Kocoon you after all 😉 If your beanie does still not fit to your liking, please contact us and of course there is no problem at all to refund your purchase. Our beanies have been inspected by a 3rd party inspector, to be sure they met these requirements. ORGANIC & BAMBOO FABRICS- Our beanies are very soft to touch, and feel amazing on your head. We went to great lengths to source Organic Cotton for the beanie, & bamboo U-Silver fabric for the liner. The Bamboo is designed to face towards your head for comfort, with the silver component being weaved into the inside of the fabric. We are in the process of receiving certification for the organic cotton, so although not yet marked, it is indeed organic. Tag is Faux Leather (Vegan) WE TAKE PRIDE IN OUR CUSTOMER SERVICE- We value and listen to our customers, and aim for 100% customer satisfaction. If for some reason you are not happy with your purchase, we will be happy to give you a full refund. We value all feedback, and are evolving all our products based on you, the customer. Feel free to send us a message anytime, we look forward to connecting with you. TESTING- Please be sure to follow all instructions carefully when testing our products. They cannot be tested with a cell phone. A good meter needs to be used for accurate results. We have clear instructions on our inserts, as well as videos available of them being tested for those who don't have access to a good meter.
NEW SIZE- We have listened to your feedback, & have made our beanies bigger. Please note, our beanies are designed to be a SNUG FIT, so please be mindful of this before your purchase. They are not a slouch style beanie. We want to Kocoon you after all 😉 If your beanie does still not fit to your liking, please contact us and of course there is no problem at all to refund your purchase. Our beanies have been inspected by a 3rd party inspector, to be sure they met these requirements. ORGANIC & BAMBOO FABRICS- Our beanies are very soft to touch, and feel amazing on your head. We went to great lengths to source Organic Cotton for the beanie, & bamboo U-Silver fabric for the liner. The Bamboo is designed to face towards your head for comfort, with the silver component being weaved into the inside of the fabric. We are in the process of receiving certification for the organic cotton, so although not yet marked, it is indeed organic. Tag is Faux Leather (Vegan) WE TAKE PRIDE IN OUR CUSTOMER SERVICE- We value and listen to our customers, and aim for 100% customer satisfaction. If for some reason you are not happy with your purchase, we will be happy to give you a full refund. We value all feedback, and are evolving all our products based on you, the customer. Feel free to send us a message anytime, we look forward to connecting with you. TESTING- Please be sure to follow all instructions carefully when testing our products. They cannot be tested with a cell phone. A good meter needs to be used for accurate results. We have clear instructions on our inserts, as well as videos available of them being tested for those who don't have access to a good meter.
Sellers offer a range of delivery options, so you can choose the one that’s most convenient for you. Many sellers offer free delivery. You can always find the postage cost and estimated delivery date in a seller’s listing. You'll then be able to see a full list of delivery options during checkout. These can include: Express delivery, Standard delivery, Economy delivery, Click & Collect, Free local collection from seller.
Your options for returning an item vary depending on what you want to return, why you want to return it, and the seller's return policy. If the item is damaged or doesn't match the listing description, you can return it even if the seller's returns policy says they don't accept returns. If you've changed your mind and no longer want an item, you can still request a return, but the seller doesn't have to accept it. If the buyer changes their mind about a purchase and wants to return an item, they may need to pay return postage costs, depending on the seller's return policy. Sellers can provide a return postage address and additional return postage information for the buyer. Sellers pay for return postage if there's a problem with the item. For example, if the item doesn't match the listing description, is damaged or defective or is counterfeit. By law, customers in the European Union also have the right to cancel the purchase of an item within 14 days beginning from the day you receive, or a third party indicated by you (other than the carrier) receives, the last good ordered by you (if delivered separately). This applies to all products except for digital items (e.g. Digital Music) that are provided immediately to you with your acknowledgement, and other items such as video, DVD, audio, video games, Sex and Sensuality products and software products where the item has been unsealed.
Sellers have to offer a refund for certain items only if they are faulty, such as: Personalised items and custom-made items, Perishable items, Newspapers and magazines, Unwrapped CDs DVDs and computer software. If you used your PayPal balance or bank account to fund the original payment, the refunded money will go back to your PayPal account balance. If you used a credit or debit card to fund the original payment, the refunded money will go back to your card. The seller will effect the refund within three working days but it may take up to 30 days for Paypal to process the transfer. For payments funded partially by a card and partially by your balance/bank, the money taken from your card will go back to your card and the remainder will return to your PayPal balance.